Job Description: Trade and Logistics Apprentice is an entry level position that will rotate amongst various product lines. Responsible for
learning and applying freight forwarding concepts and principles. Responsible for processing customer shipments, customer billing, and customer service.     

Estimated Program Length: 2 Years 

Apprenticeship Type: ​☒​ Competency-Based ​☐​ Time-Based ​☐​ Hybrid  

Job Posting Service/Experience Level 

Level 1 (entry-level) 

Primary Language (if required): 

English 

Occupation:  

Transportation and Logistics Apprentice - International Freight Forwarder 

Minimum Education:

High School Degree or GED 

Minimum Experience

Seeking candidates with little to no experience in this field. 

Years: 0+ Months _________________ 

Job Description:  

• Handles all shipment-level communication between Hellmann and all customers, carriers and vendors (i.e. delays, shipment status inquiries, arrival notices, billing, etc.)  

• Escalates all recurring carrier / vendor service issues to Supervisor  

• Maintains service relations with customers, carriers, vendors, and other Hellmann offices  

• Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements  

• Consults with supervisor prior to agreeing to non-standard services and/or pricing  

• Ensures that customers are properly setup and maintained in company systems (i.e.POA, credit application, customer billing profiles…etc.)  

• Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales  

• Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. Hellmann policies, OBL, Letter of Credit, Cert. of Origin…etc.)  

• Performs credit check prior to arranging transportation  

• Submits insurance purchase requests, upon request  

• Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention…etc.)  

• Promptly communicates all additional charges incurred to the customer to prevent disputed invoices  

• Responsible to obtain / retrieve the Arrival Notice from the carrier  

• Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI  

• Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all nonHellmann arranged deliveries  

• Sends Customer Arrival Notice  

• Collaborates with Trade Services to arrange inspections, when required  

• Ensures carrier and CFS are paid and have all required documentation to ensure timely availability / release of freight  

• Enters and updates all required milestone tracking events within area of responsibility  

• Performs other duties as assigned  

Background requirements: 

Driver License Class: C-Standard 

Workweek:  

Full Time (30 hours or more per week) Part Time (Up to 29 hours per week)     

Shift  

Days 

Supervisory Experience Required? No     

Pay Details   

Starting at $18 

Benefit Details (ie: Health Insurance, Retirement Plan Sick Leave, Vacation, etc.)  

Vacation and Sick Leave (Effective 3 months after start) 

Workweek Details (i.e.:Weekends, Holidays, 24-hour Shifts, etc.) 

Weekdays 

Work Conditions  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical Requirements  

· Frequently required to stand, and walk 

· Regularly required to sit for extended periods 

· Regularly uses arms to reach, hands and fingers for computer and phone use 

· Speaking clearly and listening for heavy phone contact 

· Requires close-up and computer screen distance vision ability