Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straightforward tasks using established procedures.

Compensation: Hourly + Quarterly Bonuses & Paid Training, Comprehensive Benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services, 21 paid days off + 8 Company observed holidays and much more!

Responsibilities

• Installs, modifies, and removes services per company procedures, NEC/NESC codes, and local ordinances.

• Performs service calls and troubleshoots from tap to customer equipment.

• Designs and assesses basic home networks using coaxial, Ethernet, Wi-Fi, and MoCA.

• Completes accurate and timely record-keeping for customer accounts.

• Tests and adjusts service quality to ensure optimal performance.

• Designs Wi-Fi networks considering interference, channel use, and device placement.

• Educates customers on services, equipment, and usage expectations.

• Maintains and stocks vehicle and tools; reports maintenance needs and incidents.

• Reconciles issued customer premise equipment (CPE) with warehouse.

• Operates and maintains tools, meters, ladders, and digital diagnostic systems.

• Maintains required licenses and passes background checks as needed.

• Uses sound judgment in installations, service, and customer interactions.

• Works at heights (poles, roofs), in confined spaces, and near power lines.

• Handles physical tasks: lifting 70+ lbs, standing long periods, and using hand tools.

• Adheres to equipment weight limits and safety protocols.

• Drives company vehicle responsibly and maintains valid driver's license.

• Communicates effectively with customers and team members.

• Uses vision effectively for tool and equipment handling.

• Encounters animals in work environments.

• Completes training and certifications within required timeframes.

• Works in all weather conditions and variable schedules, including weekends and holidays.

• Meets or exceeds performance metrics and attendance standards.

• Performs additional duties as assigned.

Skills

• Customer-Focused

• Professional Etiquette

• Adaptability

• Technical Knowledge

• Self Motivation

• Resilience

• Critical Thinking

• Problem Solving

• Communication

Qualifications

• High School Diploma / GED

• Certifications (if applicable)

• Relevant Work Experience and/or military experience, a plus.

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