Position Summary : Performs a variety of clerical duties and processes and maintains departmental records. Criteria: Education/Experience: High school diploma (GED) with at least three years of bookkeeping, clerical, or related experience. Must possess excellent computer skills including experience in word processing and spreadsheet programs. Skills/Abilities: Excellent communications and customer service skills. Working knowledge of MS Office Suite software and the use of computer systems. Certifications/Licenses: None. Physical Demands: The ability to use a computer keyboard effectively. The ability to orally communicate by phone and person to person. The ability to see and read printed material. Work Environment: Indoor office conditions. Location and work hours are determined by Management and may be adjusted as needed. Telephone: Must maintain an operating telephone and furnish the number to his/her supervisor. Essential Functions: Uses software such as Cityworks to generate, identify assets, process, dispatch, and close work orders for Operations and Maintenance. Uses software such as OnBase or others to process invoices and create/edit purchase orders. Completes expense reports as needed for the department. Monitors radio calls and system alarms (water & wastewater) and dispatches field personnel to appropriate locations. Maintains records for the State of Tennessee water sanitary survey inspection. Processes Tennessee one-call locate requests and communicates with field personnel as necessary. Prepares and distributes documents, reports (including word processing, spreadsheet and presentation documents and mass mailings). Schedules or arranges activities/meetings/room set-up, travel arrangements, etc. Generates report and prepares invoices for waste hauler billing for grease and septage disposal. Generates letters sent to customers in accordance with the grease trap program. Monitors surcharges for sludge, grease, and grit/screening hauling to landfill. Orders all chemicals for the water and wastewater treatment plants. Coordinates HUD/CDBG projects (contractor payments, legal ads, spending analysis). Coordinates Plant Maintenance Apprentice system in the TPC online program. Monitors radio calls and system alarms (water and wastewater) and dispatches crews to appropriate locations. Creates and completes water quality orders in Cityworks by adding lab data, mapping location, adding ELM, and attaching completed lab card. Monitors electric usage of all plants, lift stations, and pump stations and reports unusual spikes or declines. Communicates with area restaurants and business owners regarding grease traps. Dispatches hauler when appropriate. Generates letters and communicates with waste haulers regarding insurance requirements and yearly contract renewals. Collects and compiles data for state water and wastewater reports as needed. Coordinates parcel and freight deliveries and pickups for equipment repairs. Obtains quotes for parts, equipment, and supplies. Utilizes CMB for customer information on lift stations and water quality complaints. Utilizes GIS for water, wastewater, and grease trap information. Organizes and maintains related records and files (water quality complaints, Apprentice Program records and files, work order files, purchase order files, ER files and contract work files).