Job Summary

This position receives and responds to customer inquiries, complaints or sales/promotional opportunities forCenterPoint customers in a fast paced, high call-volume environment.

Essential Functions

Responds to all questions relating to all Company customer service inquiries via verbal and/or writtencommunication with a focus on one call resolution.

Performs direct customer contact through various channels including phone, email and chat.

Completes administrative functions and data entry.

Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number tocreate meter sets.

Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and depositamounts, processes online customer service and electronic billing inquiries, and follows-up on customeraccounts.

Solicits customer feedback on service provided and initiates action based on customer feedback. Receives andappropriately prioritizes trouble calls.

Interacts with Competitive Retail providers (CRs) to discuss readings, billing dates, order receipts, etc.

Ensures proper electric and gas permitting is in place by interacting with internal permitting department or otherentities as needed.

Considers each customer contact as an opportunity to sell or promote additional value-added products orservices offered by the company (i.e. IVR, Web, etc.).

Interacts with other departments to resolve customer inquiries and achieve customer satisfaction. Thesedepartments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting andothers when necessary.

Education Description

Requires a high school diploma or GED.

Experience

Requires a minimum of 1 year customer interaction experience, preferably one year in a high-volume call centerenvironment, with a proven history of professionally and effectively resolving customer concerns.

Physical Requirements

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Able to communicate either written and verbal communications either in person or through technical equipmentsuch as telephone.

Able to sit, stand or walk for long periods of time.

Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry,push, pull, or otherwise move objects.

Able to demonstrate and apply the manual dexterity to operate a personal computer and common officeequipment.

Working Conditions

Required to participate in CenterPoint Energy's Emergency Operation Plan (EOP).

Able to work regular hours, with occasional or mandatory overtime; may be required to work rotating shifts.

Able to be included in random drug screen pool required for DOT safety sensitive positions.

Able to respond to emergency calls and/or callouts and occasionally return to work while off duty.

Able to work in a fast-paced environment.

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity tomake a positive impact. You will be an integral part of enabling everyday life and the pursuit ofpossibilities for the customers we serve and the communities we share. The vital services weprovide are at the core of making our world work, and by sharing your energy with us, we'll create abetter tomorrow together.

Diversity, Equity and Inclusion

CenterPoint Energy is committed to creating an inclusive work environment where business resultsare achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our companyobjectives. We strive for an inclusive work environment across all levels that is reflective of theavailable workforce in the communities we serve.

What we bring to you

Competitive pay

Paid training

Benefits eligibility begins on your first day

Transit subsidies

Flexible work schedule, paid holidays and paid time off

Access to discounts at fitness clubs and an on-site wellness center at our headquarters inHouston

Professional growth and development programs including tuition reimbursement

401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a companycontribution of 3% regardless of your contribution

Job Type:

Full Time

Posting Start Date:

10/30/2024

Posting End Date:

11/30/2024

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individualsbased on their status as protected veterans or individuals with disabilities and prohibit discriminationagainst all individuals based on their race, color, religion, sex, sexual orientation, gender identity, ornational origin. Moreover, these regulations require that covered prime contractors andsubcontractors take affirmative action to employ and advance in employment individuals withoutregard to race, color, religion, sex, sexual orientation, gender identity, national origin, protectedveteran status or disability.