Computer Support Specialist OLD

Competency-based

ONET: 15-1232.00

2

Years

24

Skills

360h

Related instructions

Curriculum

A+ Certification
CCNA 1- EXPLORATION 1, INTRODUCTION TO NETWORKS
CCNA 2: Switching, Routing, & Wireless Essentials
CCNA 3: Enterprise Networking, Security Automation

On-the-job training

Provide technical support for software maintenance or use
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor computer system performance to ensure proper operation
- Oversee the daily performance of computer systems
Read documents to gather technical information
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Inspect equipment and read order sheets to prepare for delivery to users.
Collaborate with others to resolve information technology issues
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Resolve computer software problems
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Install computer hardware
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Teach others to use computer equipment or hardware
- Develop training materials and procedures, or train users in the proper use of hardware or software
Train others in computer interface or software use
- Develop training materials and procedures, or train users in the proper use of hardware or software.
Test software performance
- Enter commands and observe system functioning to verify correct operations and detect errors
Modify software programs to improve performance
- Modify and customize commercial programs for internal needs
Test computer hardware performance
- Inspect equipment and read order sheets to prepare for delivery to users.
Document operational activities
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Install computer software
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain computer hardware
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Evaluate utility of software or hardware technologies
- Prepare evaluations of software or hardware, and recommend improvements or upgrades
Provide recommendations to others about computer hardware
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Recommend changes to improve computer or information systems
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Collaborate with others to determine design specifications or details
- Confer with staff, users, and management to establish requirements for new systems or modifications
Conduct research to gain information about products or processes
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Update knowledge about emerging industry or technology trends
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Participate in staffing decisions
- Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
Supervise information technology personnel
- Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.