Computer Support Specialist - Desktop Support Tech
Hybrid-based
ONET: 15-1232.00
1
Years
30
Skills
270h
Related instructions
2000h
On-the-job training
Curriculum
- Network Security Fundamentals
- IT Fundamentals
- Computer and Hardware Maintenance
- Operating System Maintenance
- Network Essentials
- Introduction to Networks
On-the-job training
- Total Monthly OJT Hours
- Total Monthly OJT Hours
- Safety Training
- Review company policies and protocols to ensure a safe working environment.
- Provide technical support for software maintenance or use.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor computer system performance to ensure proper operation. Provide technical support for software maintenance or use.
- Oversee the daily performance of computer systems.
- Read documents to gather technical information.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Read documents to gather technical information.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Collaborate with others to resolve information technology issues.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Resolve computer software problems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Install computer hardware.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Install computer hardware.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Teach others to use computer equipment or hardware.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Train others in computer interface or software use.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Test software performance.
- Enter commands observe system functioning to verify correct operations and detect errors.
- Modify software programs to improve performance.
- Modify and customize commercial programs for internal needs.
- Test computer hardware performance.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Document operational activities.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Install computer software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain computer hardware.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Evaluate utility of software or hardware technologies.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Provide recommendations to others about computer hardware.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Recommend changes to improve computer or information systems.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Collaborate with others to determine design specifications or details.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Conduct research to gain information about products or processes.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Update knowledge about emerging industry or technology trends.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Participate in staffing decisions.
- Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
- Supervise information technology personnel.
- Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
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