Community Health Worker
Hybrid-based
ONET: 21-1094.00
1
Years
88
Skills
23h
Related instructions
2180h
On-the-job training
Curriculum
- Transition To Trainer
- First-Aid and CPR
- PRI
- American Lung Association - Asthma Basics Course
- American Lung Association - Asthma Educator - Certification
On-the-job training
- Introduction & Orientation to the Community Health Worker role and Orientation to the Work Environment.
- Job description and requirements.
- Apprenticeship requirements.
- CHW values, scope of work, and inter-professional relationships.
- Specific employer history/mission & fulfillment of employer’s philosophy; policy and procedures.
- Co-worker, mentor and supervisory relationships, and support structures such as employee assistance programs, benefits, etc.
- Overview of upcoming regular and specialized social and other employer events.
- Overview of the philosophy and definition of patient care models (including coordinated care).
- Understand the application of “Do No Harm” from the perspective of the CHW.
- Overview of specialized and technical knowledge unique to the work environment
- Demonstrate familiarity with characteristics of the individual(s) served including socio-economic characteristics, culture, health and medical concerns.
- Apply terminology necessary for the work environment.
- Operate and maintain computer and video conferencing equipment.
- Understand health and medical concerns unique to the work environment.
- Demonstrate familiarity with mechanisms of data collection and documentation.
- Demonstrate familiarity with the structure and components of a care plan, the utilization of that plan to coordinate and monitor care, and the teamwork required to implement the plan.
- Cultural Competence
- Apply culturally appropriate interventions that enhance the function of patient/constituent systems.
- Demonstrate cultural sensitivity and the ability to reflect on one's own pre-conceptions in order to support patients/clients from different cultures and communities.
- Organizational Skills
- Utilize Electronic Health Record System and Health Information Exchange.
- Contact clients in person, by phone, or in writing to ensure they have completed required or recommended actions.
- Record and maintain information on individuals, referrals, and appointments.
- Update client records with plans, notes, appropriate forms and other related information.
- Manage time and set priorities.
- Utilize the appropriate technology for reporting and communication.
- Use reflection to support ongoing organizational learning.
- Ethical and professional practice
- Put CHW ethics into practice.
- Knowledge of career and educational paths available.
- Function as a culturally competent practitioner, including understanding of the culture of patients and recognition of own biases.
- Demonstrate inter-professional team work and collaboration skills.
- Apply rules of confidentiality including HIPAA.
- Demonstrate understanding of Patient Bill of Rights.
- Make decisions and solve problems consistent with the CHW scope of practice.
- Understand and apply professional boundaries and abide by them.
- Demonstrate stress management skills.
- Report incidences of child or elder abuse, neglect, or threats of harm to authorities, as required.
- Communication
- Use effective and culturally appropriate communication skills including and utilize various communication techniques and devices (e.g. apps, smart phones, etc.) and communicate in person, by phone, and electronically.
- Basic group communication and facilitation skills including the ability to make presentations to groups.
- Demonstrate effective, efficient and timely documentation.
- Know when to obtain and utilize interpreters.
- Apply active listening skills and to listen without judgment.
- Apply conflict resolution techniques.
- Provide positive support to patients and co-workers.
- Utilize positive behavior support.
- Utilize Motivational Interviewing effectively including a demonstrated understanding of behavioral change mechanisms.
- Develop community based networking and advocacy
- Master community resource asset mapping – identification and understanding of individual and institutional resources and when to make referrals.
- Use individualized strategies to help community members manage chronic conditions including ways to support medication compliance.
- Help patients/community members create and maintain social support systems both formal and informal.
- Demonstrate understanding of the relationship of care coordination and transitions of care.
- Demonstrate community organizing principles as appropriate for region and employer.
- Elicit, respect and actively support participant choices and preferences.
- Advise clients or community groups on issues related to improving general health, such as diet and exercise.
- Refer community members to needed health services.
- Attend community meetings or health fairs to understand community issues or build relationships with community members.
- Provide feedback to health service providers regarding improving service accessibility or acceptability.
- Advocate and Support Empowerment
- Assess needs of the community.
- Promote empowerment and self-confidence and education of individuals/community for self advocacy.
- Identify issues related to the population served.
- Help individuals and communities to act collaboratively.
- Understand common challenges to human, civil and legal rights and the ability to utilize that knowledge for the benefit of the community.
- Understand and apply principles of health coaching.
- Advocate for individual or community health needs with government agencies or health service providers.
- Assist families to apply for social services, including Medicaid or Women, Infants, and Children (WIC).
- Health Literacy
- Communicate principles of preventive health and dentistry to include flossing.
- Communicate characteristics of a healthy lifestyle to include hand-washing, sanitation and basic hygiene.
- Demonstrate basic knowledge of chronic diseases and their relationship to the healthcare system which– depending on the environment – may include diabetes, hypertension, heart disease, stroke, HIV/AIDS, asthma, mental illness, substance abuse, and other health concerns.
- Respond to common health concerns.
- Support individuals in understanding and participating in routine and special health care screening and treatment.
- Communicate principles of safety including - as appropriate- environmental, personal, and driving.
- Identify health resources, judging quality, and coordinating/communicating with health care practitioners.
- Recognize health issues particularly those relevant to the local community and understanding of social determinants of health.
- Distribute flyers, brochures, or other informational or educational documents to inform members of a targeted community.
- Advise clients or community groups on issues related to diagnostic screenings, such as breast cancer screening, pap smears, glaucoma tests, or diabetes screenings.
- Advise clients or community groups to ensure parental understanding of the importance of childhood immunizations and how to access immunization services.
- Teach and Support Others
- Implement adult learning principles and utilize effective teaching strategies including customizing instructional strategies to meet individual needs.
- Mentor patients/clients.
- Provide constructive feedback.
- Teach skills customized to the individuals.
- Use common Audio/Video equipment and organize materials for presentations.
- Teach parenting behaviors to individuals or families.
- Teach classes or otherwise disseminate medical or dental health information to school groups and community groups.
- Local Operational Work Processes
- Engage with those who have survived an overdose, those at high risk of an overdose and those with a substance use disorder.
- Actively listen to participants’ experience and pathway they are looking to take.
- Be present to answer questions recoverees may have about recovery supports or treatment options
- Provide resources and information to individual and family members.
- Document each contact with peers working with and complete all required paperwork.
- Enter all required data into RED Cap data system.
- Required Supervision with Supervisor bi-weekly to review caseload and answer any questions may have about work being completed.
- Required once a month attendance in a group Supervision meeting with other staff.
- Required Quarterly participation in a virtual professional development as well as a yearly Peer Support Provider Conference (paid for by the agency).
- Required to abide by all Ethical and Professional boundaries set by the agency and to stay in check with their own personal self-care.
- Paid Related Instruction
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Made in the USA.